Last Updated: July 2024
To ensure a smooth and efficient manual service delivery process, JoziResumeā¢ relies on clear communication channels. This policy outlines how we use email and WhatsApp.
1. Primary Communication Channels
Our official channels are Email and WhatsApp. By using our services, you consent to communication through these platforms.
Used for formal order submissions, document exchange, final delivery, and invoicing.
Used for quick queries, payment confirmations, scheduling, and progress updates.
2. Email Submission Requirements
When placing an order via email at support@joziresume.com, you agree to provide:
- A clear subject line, preferably using our pre-filled templates.
- All necessary documents (e.g., resume, job description) attached in a common format (PDF, DOCX).
- Accurate contact information, including your full name and WhatsApp number.
3. Data Handling and Security
We treat all documents and communications with strict confidentiality.
- Your files are processed on secure systems with limited access.
- All client data is handled in accordance with our Privacy Policy.
- Documents are permanently deleted from our active systems 30 days after service completion.
4. Response Times
- Email Inquiries: We aim to respond within 4-6 business hours.
- WhatsApp Messages: We aim for near-instant responses during business hours (9am-5pm SAST, Mon-Fri).
- Service Delivery: Guaranteed within 24 hours on weekdays after payment confirmation.
5. Client Acknowledgment
Your Agreement
By emailing us to initiate a service, you acknowledge that you have read, understood, and agreed to this Email & Communication Policy, our Terms of Service, and our Privacy Policy. You consent to us contacting you via email and WhatsApp for service-related purposes.