1. Information We Collect

Personal Information:

• Name and contact information (email, phone number).
• Resume and CV documents.
• Job descriptions and career goals.
• Interview session recordings (only with your explicit consent).
• Payment information (processed securely by our payment partners).

Technical Information:

• Device and browser information.
• IP address and general location data.
• Website usage analytics (via Google Analytics).
• Communication timestamps.

2. How We Use Your Information

• Service Delivery: To process your career optimization requests and deliver the final product.
• Quality Assurance: For our expert human reviewers to improve and refine your documents.
• Communication: To send order confirmations, invoices, delivery notifications, and provide support.
• Payment Processing: To generate invoices and confirm payments.
• Service Improvement: To analyze trends and enhance our offerings using anonymized data only.

3. Information Sharing

We DO NOT share, sell, rent, or distribute your personal information to third parties for marketing purposes.

Limited Exceptions:

• Legal Compliance: When required by South African law or a court order.
• Service Providers: With secure payment processors. We do not store your bank details.
• Business Protection: To protect the rights, safety, or property of MRKOLAPIE PTY LTD.

4. Data Security

• Secure Processing: Documents are processed on secure, encrypted systems.
• Access Control: Only authorized and trained personnel can access client information on a need-to-know basis.
• Data Retention: Client documents are permanently deleted from our active systems within 30 days of service completion.
• Payment Security: No sensitive banking or credit card details are stored on our systems.

5. Your Rights

Under POPIA, you have the right to:

• Access: Request copies of your personal data we hold.
• Correction: Request to update or correct inaccurate information.
• Deletion: Request the removal of your data after service completion and our retention period.
• Object: Object to the processing of your personal information in certain circumstances.

6. Communication Preferences

• Service Communications: Order confirmations, invoices, and delivery notifications are mandatory and cannot be opted out of.
• WhatsApp & Email: By initiating contact, you consent to us using these as our primary communication methods for service delivery.

7. Cookies and Tracking

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: We use Google Analytics to gather anonymous usage data to improve our services.
• Advertising Cookies: We use Google AdSense to display ads, which may use cookies to personalize ad content. You can manage your preferences through Google's ad settings.

8. Children's Privacy

JoziResume™ services are intended for adults (18+). We do not knowingly collect or solicit information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately for removal.

9. Privacy Policy Changes

We may update this Privacy Policy. We will notify active clients of significant changes and post updates on our website with the new effective date.

10. Contact Us About Privacy

11. South African Privacy Law Compliance

This Privacy Policy is designed to comply with the Protection of Personal Information Act (POPIA). We are committed to protecting your personal information in accordance with these regulations.